Generation TX Online Store Refunds and Exchanges
Return for Refund or Exchange Within 14 Days
If you are unsatisfied with your purchase for any reason, please return to us within 14 days of receipt for exchange or a refund of the purchase price. All returns must be in their original packaging and in unused condition to be eligible for a refund or exchange. We cannot honor returns or requests for refunds received more than 14 days after receipt by you as the customer.
Please include information in your return indicating your name and order number and whether you wish to exchange the item(s) or return them for a refund of the purchase price. Note that original shipping and handling charges cannot be refunded. Please also note that all refunds will be processed via PayPal.
Shipping and Handling for Returns
Please note that you are responsible for the shipping and handling charges of returning the merchandise to us at:
ATTN: Generation TX Returned Merchandise
8701 Wall Street
Austin, Texas 78754
Processing times for refunds or exchanges may vary and may take up to 30 days from the day the return is received by us. Please note that our more limited items may be gone by the time we process your exchange request.
For your protection, we suggest you send your return with insurance and delivery confirmation for tracking purposes. We cannot be responsible for any returned items lost in shipping to us.
Management has the right and the responsibility to prevent abuse of the Refunds and Exchanges policy.
*NO RETURNS/EXCHANGES ON SALE ITEMS*